Privacy Policy

Burbage Custom Windows Ltd understands that your privacy is important to you and that you care about how your personal data is used.  We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1) Information About Us

Burbage Custom Windows Ltd.
Limited Company registered in England under company number 2961904.
Registered address: Unit J Tungsten Park, Maple Drive, Hinckley LE10 3BE.
VAT number: 620285663.
Telephone number: 01455 631212.

2) What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3) What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 4, below.

4) What Personal Data Do We Collect?

We may collect some or all of the following personal data in order to fulfil your transaction:

  • Name
  • Invoice and/or delivery address
  • Email address
  • Telephone numbers
  • Business name if applicable
  • Payment information – if payments are made online this is handled by WorldPay – No payment details are held by Burbage Custom Windows Ltd.
  • Any other voluntary information you choose to share with us i.e. specific comments/notes.

5) How Do We Use Your Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for us to complete your order/installation:

  • Providing and managing your account if applicable.
  • Supplying our products to you. Your personal details are required in order for us to enter into a contract with you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email/phone/post that is required to fulfil the contract. I.e. sending order confirmations and status updates such delivery schedules or installation updates etc.
  • We may contact you after completion of the contract for feedback.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam.

6) How Long Do We Keep Your Personal Data?

We will not keep your personal data for any longer than is necessary. We may retain certain elements of personal information for our legitimate operations such as record keeping and to comply with legal obligations such as fulfilling guarantees etc.

7) How and Where Do We Store or Transfer Your Personal Data?

We will only store or transfer your personal data within the UK. This means that it will be fully protected under the GDPR. We store all personal data in industry specific password protected systems.

8) Do We Share Your Personal Data?

We share elements of your personal data with third parties only for legitimate business purposes. Third parties may include FENSA, HomePro, couriers and any other contractors required to complete the contact.
We do not share or sell your personal details for marketing purposes

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights.

9) How Can You Access Your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

10) How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: info@burbagecustomwindows.co.uk
Telephone number: 01455 631212
Postal Address: Unit J Tungsten Park, Maple Drive, Hinckley LE10 3BE

11) Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.